Home Emergency Cover and Car Breakdown Cover

Frequently Asked Questions

What types of emergency cover do you offer?

After purchase, will I be covered immediately?

How do you offer such a saving on prices?

What types of payment do you accept?

Is it safe to make my payment online?

When will I receive my documents?

Can I change my mind?

Frequently Asked Questions - Car Breakdown Cover

How do I make a claim on my Car Breakdown Cover policy?

What type of vehicles do you cover?

What emergencies are covered and what emergencies are not covered?

Can you cover my Trailer/Caravan?

Which countries in Europe does my Car Breakdown cover me for?

What happens if I change my vehicle or move address during the period of cover?

Will my policy be automatically renewed?

Frequently Asked Questions - Home Emergency Cover

How do I make a claim on my Home Emergency Cover policy?

How long will I have to wait before someone comes out in an emergency?

How many callouts can I make in one year?

Do you cover parts and labour for an emergency repair?

What emergencies are covered and what emergencies are not covered?

I am a tenant, can I take out Home Emergency Cover?

I am a landlord, can I take out Home Emergency Cover?

What happens if move address during the period of cover?

Will my policy be automatically renewed?

Protect both your home and your car at the same time for just £120 and we’ll discount our already outstanding value emergency assistance 24 protection, saving you £18 on our individual prices.

With more than 11,000 emergency professionals available across the UK 24 hours a day 365 days a year ready to respond to your home and car emergency breakdowns, we think we deliver the best value cover available in the UK today.

Comprehensive Car Breakdown protection for your car. When taking out vehicle breakdown cover, we believe there is no place for anything but a comprehensive breakdown cover that comes to you when you need them. If you have broken down at or near home or a long way away, you need help, no if’s or ‘buts’. Our comprehensive breakdown service covers you unlike many ‘cut down’ offerings from the other leading breakdown organisations that will charge you extra if you breakdown in the wrong place (e.g. at Home).

Comprehensive Home Emergency protection. If your main heating system or electricity fails, or if you have blocked drains, burst pipes or doors or windows get damaged, you will want a repair straight-away. One call to the emergency ASSIST 24 helpline and an emergency contractor will be assigned to make immediate repairs to your home 365 days a year.

Emergency ASSIST 24 gives you UK based 24 hour emergency call centres with a comprehensive national network of 11,000 emergency specialists accessible 24hrs a day, 365 days a year, so help is never far away.

*To extend your Car Breakdown Cover protection to European cover for just £10, simply quote the promotion code from the advertisement or leaflet, or the name of the member that recommended us when calling the membership line.

At emergency ASSIST 24 we believe that comprehensive emergency cover is the only way to achieve peace of mind when arranging your emergency breakdown needs; and we believe it's great value compared to other leading national breakdown services.

Price comparisons correct as of April 2011. E&OE

We may record calls to us and our emergency call centres for training purposes and your protection. We hope you don't mind.

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